Actually, it wouldn't be fair to bash BT too much. The timing of what I now have to put up with - a two-week gap in my phone call service - is down to me. Let me explain.
I am going to be without the ability to make landline calls out, or receive any landline calls, until 13 November. BT told me so in a letter dated 31 October, which (because of the postal strikes) I received only today. So that makes it two whole weeks to transfer the call service from Sky (who used to have it) to BT (who now have it again). Two weeks! Thank goodness I have my mobile phone.
I mean, there are so many things to get under way just now that need a phone: for example, arranging interviews to get my Deed Poll name change on various sets of records; chasing up parcel deliveries (such as my new digital voice recorder); chasing up my cruise refund; and so on.
I think two weeks is not speedy service at all. Hence the 'Grrr!'. This said, I could have done something about the changeover from Sky to BT months ago, and endured it at a more convenient time, had I realised that I needed to set something in motion. For some strange reason that illustrates what an odd mind I must have, I assumed that phoning Sky and cancelling all of Dad's package (he had signed up for the whole kit and caboodle, including phone calls) meant that things would revert automatically to BT by default. Especially as I had contacted BT to say that I was taking over the line. You'd have thought BT would say to themselves, 'Perhaps our new customer would be interested in a fresh call deal'. But evidently not. How naive of me to assume intelligence, or even just a proactive desire for new business, however modest.
So there you are. I didn't act earlier, and must endure this now when it's most awkward. Sigh. I wonder what else I've overlooked?